Privacy Policy

1. Who We Are

extnd Ltd (“extnd”, “we”, “us”, “our”) is a UK-based design studio specialising in architectural design, interior design, structural engineering and mechanical engineering services. We are registered in England & Wales.

For questions about this policy or your personal data, contact us at hello@extnd.co.uk or call 0203 051 1933.

2. Information We Collect

We may collect the following personal data:

• Contact details — name, email address, phone number and postal address, provided when you submit a contact form, request a quote or book a consultation.
• Project information — details about your property, project type, budget and design preferences submitted through our instant quote tool or enquiry forms.
• Usage data — information about how you interact with our website, including pages visited, time on site, browser type and IP address, collected automatically via cookies and analytics tools.
• Communication records — emails, messages and call notes exchanged between you and our team during the course of a project or enquiry.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide design quotes
• Deliver our architectural, interior design, structural and mechanical engineering services
• Send project updates, invoices and relevant correspondence
• Improve our website, services and user experience
• Comply with legal and regulatory obligations, including planning application requirements

We process your data under the lawful bases of contract performance (to deliver services you have requested), legitimate interest (to improve our services and respond to enquiries) and consent (where you have opted in to marketing communications).

4. Sharing Your Information

We may share your personal data with:

• Project partners — structural engineers, contractors, surveyors and other professionals involved in delivering your project, only as necessary.
• Local authorities — when submitting planning applications or building control documents on your behalf.
• Service providers — hosting, email delivery and analytics providers who process data on our behalf under appropriate data processing agreements.

We will never sell your personal data to third parties.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. These include essential cookies required for the site to function and analytics cookies that help us understand how visitors use our site. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For project-related data, this is typically 6 years after project completion to comply with statutory limitation periods and professional indemnity insurance requirements. Enquiry data from contact forms is retained for up to 2 years. You may request earlier deletion at any time.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at hello@extnd.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted data transmission (SSL/TLS), secure hosting and restricted access controls within our team.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.